Please feel free to contact our Customer Service if you need any assistance.
Legal Name of Company: A-Class Aircon Management Pte Ltd
Name of Business: A-Class - Professional Aircon Services
Company Registration: 201229440D
Place of Registration: Singapore
Tel: Customer Service: 6465 9595
Aircon Services Hotline: 7000-COOL-AIR (7000-2665-247) Mobile: 9423 5020
Fax: 6710 7118
Email:
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Web: www.aclass.com.sg
Office: 21 Woodlands Close #03-05 Primz Bizhub Singapore 737854
Operating Hours: Office - 9am to 6pm (Mon to Fri) Technical Team - 9am to 6pm (Mon to Sat)
Terms & Conditions
Warranty of Goods/Services 1. All our goods/services will serve their intended functions.
Terms of Warranty 2. All warranty conditions are slated in the product/ services information provided, unless the manufacturer has provided none.
Prices 3. All our prices are nett. No discounts will be given unless during monthly promotions.
Delivery services 4. Delivery is subjected to the following terms and conditions:
- Delivery hour: Monday to Saturday 10am to 6pm
- Delivery method: Commercial van is provided at no additional cost for delivery to location that are accessible by cargo lift and flat floor walkway by means of trolley. Other transporting vehicle and crane will be charged separately if needed.
- Delivery charges: Delivery is free for goods purchased above S$100.00 and delivered within Singapore. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.
- Delivery delay: The company will not be liable for any losses on delivery delay resulting from unforeseen circumstances or any other circumstances within or beyond the company's control.
Payment Processing 5. We only accept cash or cheque payment. Credit card(VISA,MASTERCARD & AMEX) payment will only be accepted via Paypal online payment for amount more than S$500.00.
6. We ensure accuracy in our billing as all our transactions are automatically processed.
Cancellation of Orders 7. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
8. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Confirmation of Orders 9. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
Exchange & Refunds 10. All our goods sold are non-exchangeable and non-refundable.
Feedback 11. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 6854 9836, Fax: 6254 7319, Email:
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Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr Ramesh Vakkiprath 35, Selegie Road, #09-25, Parklane, Singapore 188307 Email:
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http://www.commercetrust.com.sg
Privacy Policy
Accountability
1. We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our prossession or custody. We ensure all our customers that we would be accountable for our organisation's compliance to our Privacy Policy.
Specifying Purposes
2. Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our website.
Consent
3. We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
Limiting Collection
4. Only the necessary personal data is collected from customers' for business purposes. Both the amount and type of date collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
5. We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
6. We do not keep personal data for longer than is necessary for those purposes for which they are collected.
7. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.
8. We do not use "cookies", "web-bugs" or any other tracking technologies to collect information from users of our web site.
9. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
Accuracy
10. We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.
Safeguards
11. We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.
12. Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
Openness
13. Our data protection policy(Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all our customers to read our Privacy Policy to understand the objective of collection of personal data.
Links
14. This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.
Protection of Minors
15. Children (users under the age of 18 years) are not eligible to use our services or purchase any products online unsupervised.
16. We request that children do not submit any personal information to us online. If you are under the age of 18 years, you may only surf the site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.
Information Security Policy
Introduction
A-Class Aircon Management Pte Ltd is committed to protect the confidentiality and integrity of personal information you submit. Our secure server encrypts all personal information so that it cannot be read as the information travels over the internet.
Secure Socket Layer (SSL) Encryption
Industry standard security measures are used which is made available through your browser call Secure Socket Layer(SSL). SSL protocol is used to safeguard your sensitive personal information during online transactions. Using this widely accepted form of encryption, your transaction is secured from your personal computer processing your request.
As users enter the payment information, it is captured on a page that uses the SSL protocol by default. All personal and financial information is encrypted as it travels over the internet. All financial information is stored in encrypted form on our servers. The server is also not accessible through the internet.
To obtain information on the payment gateway, please visit www.paypal.com
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